For your Family

Find Quality Care

WE CAN HELP YOU TODAY

Your Complete and Independent Aged Care Placement Advocate

Well Placed Care is a complete and independent aged care placement and advocacy service for you and your loved ones.

Often when care needs arise it can be a very emotional time for all involved. The time and knowledge required of you, or family members to obtain documentation and find appropriate care is often limited. We know that many of the processes involved in the aged care system can be complex and time consuming. By letting us take care of all the necessary details, you and your loved ones will have the time to concentrate on oneself and each other.

We ensure an efficient, informed and gentle transition into care. We have positive long term relationships with many care providers and are able to secure various discounts and priority placements.

woman sits with elderly couple holding the man's hand

Our services are here to assist and guide you through each step, from initial phone call, right through to post placement follow up.

Our extensive knowledge of the industry will enable you to make informed choices when it comes to making decisions that are life changing and ultimately positive.

We are able to assist with all types of placement including respite, permanent care, emergency, transition, people living with dementia and couples care.

We have proven skills and experience in matching your family’s needs with an appropriate care provider.

Our Process

Stages of
Placement

There are many stages of placing your family. You can get a brief overview of each of them to the right, or more info by clicking the button below.

More Info
Starting your Journey:

We will meet with you and your family and listen to your story to better understand your specific needs.

Advocacy

Allow us to assist you with any general enquiries or concerns from any outside correspondence.

Forms and Applications

The formal requirements for change of life can be very complex, daunting and time consuming.

two women sit while talking one is holding a clipboard

Well Placed Care in the Media

Well Placed Care founder Pauline Healy has been featured on the Health, Wellbeing & Lifestyle TV show to discuss the process of aged care placement and how an advocate can assist you in that decision.

We also talk about finances and the associated cost of living for different arrangements. Take some time to watch these videos to gain a better understanding of what’s involved in finding the best aged care placement option.

Contact Us

Contact Well Placed Care

Please get in touch with us using our details provided below, or the form to the right.

Phone

Our Contact Phone

0419 327 294

Email

Our Contact Email

pauline@wellplacedcare.com.au

Make an Appointment

All fields are obligatory

Terms & Conditions

Well Placed Care Website Terms of Use
These terms of use contain all kinds of important information about our site, including warranty disclaimers and liability
limitations. By using this website, you agree to be bound by these terms of use.

Disclaimer
Well Placed Care has prepared this website to provide information about the company for its customers.
The information presented here is of a general nature and there is a possibility that changes in circumstances after the date of
publication may impact on the accuracy of the information.
Well Placed Care does not warrant that the information is correct, complete or adequate and does not warrant that the
information will be useful for any particular purpose. Well Placed Care strongly advises you to seek independent professional
advice before making any investment decisions.

Liability
To the maximum extent permitted by law, Well Placed Care accepts no responsibility or liability for any loss or damage
(including for any indirect or consequential loss) relating to access or use of this website including the use or misuse of the
information provided on this website.
Well Placed Care’s intellectual property
Unless otherwise indicated, Well Placed Care either owns the copyright in the content of this website or is licensed to use it.
You are welcome to download this information for your own personal use or to inform others (for their personal use) about Well
Placed Care’s service. You must otherwise obtain Well Placed Care’s prior consent before reproducing, altering, modifying or
disseminating the information in this website.
You may not use any of the trademarks or logos from this website without the prior written permission of Well Placed Care. All
intellectual property rights are reserved although Well Placed Care does not warrant that the content of the website will not
infringe any third party’s intellectual property rights.

Links from this website
Links to other websites are provided for your convenience. Well Placed Care does not control these other websites and cannot
be responsible for the content or accuracy of the information or other material on these websites. A link to other websites on
this website does not mean that Well Placed Care endorses or approves the content of the linked website.

General
Well Placed Care may at any time vary these terms of use by publishing a revised version of the terms of use on this website.
The information on this website concerning the qualities, standards and availability of products and services together with the
regulatory or legislative regimes that apply will, unless stated otherwise, have been prepared for Australian customers and
customers outside of Australia should consider whether that information is still applicable. The law applicable to this website is
the law of the State of Victoria.

Security Statement
Well Placed Care may provide a secure environment for customers to input their personal data in the forms provided on the
Well Placed Care website.
If so, the security may be provided in two separate ways and are detailed below:
Secure Socket Layer (SSL) certificate
The padlock icon in your browser indicates when you are in a secure section of the Well Placed Care website. The
Well Placed Care website uses a digital certificate. To view details of this certificate, double click on the padlock when
it is locked and it will bring up information about the certificate.
The certificate ensures that the confidential information you send from your web browser to the server that the Well
Placed Care website is hosted on via the World Wide Web will be encrypted. Any information travelling between these
two points is encrypted which blocks third parties from being able to read the contents of the transmission.

Virtual Private Network (VPN)
The VPN encrypts the data that travels between the Well Placed Care website server and Well Placed Care. This
ensures that the confidential information you send from the Well Placed Care website will be encrypted and blocks
third parties from being able to read the contents of the transmission.
Cookies and social media widgets
A “cookie” is a small text file that contains information and is stored on your computer. Cookies are used purely for technical
purposes to facilitate use of the web page. One type of cookie saves a file permanently on your computer. It may then be used
to personalize a web page according to the user’s choices and interests. The other main type of cookie is called a “session
cookie”. While you are visiting a web page, session cookies are sent between your computer and the server to access
information. Session cookies disappear when you turn off your web browser.
The website might use social media widgets to enable users to engage with content from our website on various social
platforms (Facebook, YouTube, Twitter, LinkedIn, etc.). To understand how and what information is collected and what cookies
are set by these third parties, please refer to the privacy policy of the appropriate social platform.
If you do not wish to accept cookies, your web browser can be set so that you automatically deny the storage of cookies or are
informed every time a website requests to be allowed to store a cookie. Previously stored cookies can also be deleted through
the web browser. Please refer to your web browser’s help pages for more information. However, please be aware that some
areas or features of this website rely on cookies and so may not work if you delete or decline cookies.

Social Media Terms of Use
Well Placed Care reserves the right to have a number of social media accounts, which may include Facebook, Twitter,
YouTube, Google Plus, LinkedIn and Pinterest (collectively, they’re known as our ‘Pages’).
All content on Well Placed Care’s Pages is subject to the individual terms of use outlined as prescribed by each social media
channel. You can find out more about their individual terms from their websites.
By interacting with our Pages, you agree to be bound by the hosts terms of use.
Licence
Subject always to our Privacy Policy, when you submit comments, images, audio, videos or other material (“User Content”) to
any of our Pages, you agree that Well Placed Care can share and use your User Content (including in modified form), and can
authorise others to share and use it. Well Placed Care may also continue to use and share User Content for any period beyond
your removal of the User Content.

Content on Pages
Our Pages are provided for you to learn about our organisation, services and important information relating to our service. We
want to create a safe, honest and supportive community, so we ask that you are respectful of all points of view, and refrain from
personal attacks on other users.
Well Placed Care will monitor our Pages for any User Content that is offensive, profane, inappropriate, abusive, defamatory or
threatening, or derogatory in any way. Well Placed Care also expects that you will not upload any User Content that is unlawful,
including by being misleading or defamatory or spam.
Well Placed Care respects intellectual property rights. You may not submit User Content to our Pages that is not generated by
you, or that may otherwise breach the intellectual property rights of others.
You should not upload User Content that may prevent others from using our Pages, or that may damage others’ computers.
For example, you should not upload User Content that you think may contain programming bugs, or computer viruses, faults or
errors.
If you do upload such User Content, we reserve the right to remove it from our Pages (and/or report it) without providing notice
to you. We will also remove any unapproved User Content that is commercial in nature.
Well Placed Care wants to share our information with as many people as possible. However, repeated breaches of these
Terms of Use may eventually cause the user to be reported and blocked.
The User Content uploaded to our Pages reflects users’ views, and does not necessarily represent the opinions of Well Placed
Care. Well Placed Care does not endorse or guarantee the accuracy of User Content uploaded to our Pages. You should make
your own mind up about whether to accept or rely on the statements made by users on the Well Placed Care Twitter page. Well
Placed Care is not responsible for any loss or damage arising from use of the User Content.
Well Placed Care also excludes responsibility for any advertising material that may be displayed on our Pages by third parties.

Reporting content
If you believe that content appearing on any of our Pages violates another party’s intellectual property rights, breaches our
Terms of Use or is otherwise illegal / inappropriate, please contact Well Placed Care at pauline@wellplacedcare.com.au and
we will investigate your concerns.
Well Placed Care may report any content that is published on the Pages if we are notified that content infringes another’s
intellectual property rights or breaches any provision of these Terms of Use.

Customer Service
Please note Well Placed Care recognises that sometimes people need immediate help and support. Our Pages cannot provide
you with specific advice, emergency services or support. If you need emergency assistance please dial 000.
Sharing links to third party websites
We try to keep our social community informed by sharing helpful content from third parties or linking to information on their
websites. We do not own or control these third party sites and providing links to them on our Pages does not mean we endorse
or approve of the sites, or take responsibility for their contents. We do not warrant the accuracy of any content provided on the
linked websites. Further, nothing on our Pages provides a licence or right for you to use any third party content. You need to
abide by the terms of use of any third party website.

Privacy
Please do not share your personal, financial or account information on our Pages. By agreeing to these Terms of Use, you also
agree to our Privacy Policy.

Miscellaneous
To the extent permitted by law, you agree to indemnify us from and against all actions, claims, suits, demands, damages,
liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any
way connected to the use of the Pages by you.
We do not make any claims that the information or User Content on the Pages is appropriate or may be downloaded in all
areas, countries or jurisdictions. The information contained in the Pages may not be accessed legally by certain persons or in
certain countries. If you access the Pages, you do so at your own risk and you are responsible for complying with the laws of
your jurisdiction.

Privacy Policy

Privacy Policy
Well Placed Care is committed to providing quality services
to you, our customer, and this policy outlines our ongoing
obligations to you of how we manage your Personal
Information.

We have adopted the Australian Privacy Principles (APPs)
contained in the Privacy Act 1988 (Cth) (the Privacy Act).
The APPs govern the way in which we collect, use, disclose,
store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained
from the website of The Office of the Australian Information
Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that
identifies an individual. Examples of Personal Information
we collect include, but are not limited to:
• Names;
• Addresses;
• email addresses;
• Phone and/or facsimile numbers; and
• Personal details of your loved ones who require
placement.

This Personal Information is obtained in many ways
including interviews, correspondence, by telephone and
facsimile, by email, via our website
www.wellplacedcare.com.au , from your website, from media
and publications, from other publicly available sources and
from third parties such as referral sources. We do not
guarantee website links or policies of authorised third
parties.

We collect your Personal Information for the primary
purpose of providing our services to you, providing
information to aged care facilities for the efficient placement
of your loved ones and occasional marketing. We may also
use your Personal Information for secondary purposes
closely related to the primary purpose, in circumstances
where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing and marketing lists at
any time by contacting us in writing.

When we collect Personal Information we will, where
appropriate and where possible, explain to you why we are
collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include
information or opinion about such things as an individual’s
racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs,
membership of a trade union or other professional body,
criminal record or health information.

Sensitive information will be used by us only:
• For the primary purpose for which it was obtained;
• For a secondary purpose that is directly related to
the primary purpose; and
• With your consent; or where required or
authorised by law.

Third Parties
Where reasonable and practicable to do so, we will collect
your Personal Information only from you. However, in some
circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to
ensure that you are made aware of the information provided
to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of
circumstances including the following:
• Third parties where you consent to the use or
disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that
reasonably protects it from misuse and loss and from
unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the
purpose for which it was obtained, we will take reasonable
steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is
or will be stored in client files which will be kept by us for a
minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about
you, and to update and/or correct it, subject to certain
exceptions. If you wish to access your Personal
Information, please contact us in writing.
Well Placed Care will not charge any fee for your access
request, but may charge an administrative fee for providing
a copy of your Personal Information.
In order to protect your Personal Information we may require
identification from you before releasing the requested
information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to
date. We will take reasonable steps to make sure that your
Personal Information is accurate, complete and up to date.
If you find that the information we have is not up to date or is
inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to
provide quality services to you.

Policy Updates
This Policy may change from time to time and is available
on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy
Policy please contact us at:
Well Placed Care
www.wellplacedcare.com.au
pauline@wellplacedcare.com.au
0419 327 294